EHR Support Specialist
About The Position
The NC HIEA RHT Provider EHR Support Specialist is a technical role supporting North Carolina’s Rural Health Transformation Program (RHTP). The position helps rural and underserved healthcare organizations connect to and use NC HealthConnex, the state’s health information exchange. It applies expertise in electronic health records, healthcare interoperability, clinical workflow integration, and data quality improvement so providers can submit accurate, standards-aligned clinical data that supports statewide care coordination and population health goals. The Specialist also assists rural providers using NC HealthConnex exchange services and tools, including NCNotify and the NC HealthConnex provider clinical portal.
Responsibilities
- Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and services such as NCNotify.
- Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
- Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.
- Provide guidance on interoperability standards, including HL7 v2, C-CDA, CCD, USCDI, and NC HIEA Interoperability Standards.
- Evaluate provider submissions for adherence to interoperability expectations and troubleshoot message structure, vocabulary standards, and transport-method issues.
- Review provider clinical data for completeness, correctness, timeliness, and conformance to HIE requirements.
- Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
- Work with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.
- Deliver tailored technical assistance, training, and educational materials to help rural providers understand and use NC HealthConnex tools.
- Collaborate with provider relations and business relations staff on provider communication, training schedules, and project coordination.
- Assist providers in understanding data flows, reporting requirements, and interoperability best practices.
- Collaborate with NC HIEA teams on interoperability and data quality initiatives.
- Support modernization of digital health infrastructure across rural North Carolina, including RHTP implementation and continuous improvement of onboarding processes.
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What This Job Offers
Education Level
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