Remote EHR Support Specialist (12+)
About The Position
The NC HIEA RHT Provider EHR Support Specialist is a technical role supporting North Carolina’s Rural Health Transformation Program (RHTP). The position assists rural and underserved healthcare organizations in connecting to and using NC HealthConnex, the state’s health information exchange. It applies expertise in electronic health records, healthcare interoperability, clinical workflow integration, and data quality improvement to help providers submit accurate, standards-aligned clinical data that supports statewide care coordination and population health goals. The Specialist also assists rural providers using NC HealthConnex services and tools, including NCNotify and the NC HealthConnex provider clinical portal. The role leads provider technical onboarding, assesses EHR capabilities and interface configurations, supports troubleshooting and data validation, and provides guidance on interoperability standards and compliance. It also delivers training and technical assistance to providers and collaborates with NC HIEA teams on interoperability, data quality, and rural digital health infrastructure initiatives.
Requirements
- Experience with electronic health record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen — required, 5 years.
- Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI — required, 5 years.
- Experience validating structured clinical data and troubleshooting EHR integration issues — required, 5 years.
- Ability to interpret clinical workflows and map them to data exchange requirements — required, 3 years.
- Strong communication skills and ability to explain technical topics to non-technical stakeholders — required, 3 years.
- Knowledge of HIPAA and health information privacy and security requirements — required, 3 years.
Nice To Haves
- Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments — desired, 3 years.
- Experience with SQL, interface engines, or data mapping tools — desired, 3 years.
- Familiarity with state or federal digital health programs such as NC HIEA initiatives, Medicaid QPHE, or NCQA DAV — desired, 3 years.
- Experience working with rural or underserved provider settings — desired, 3 years.
Responsibilities
- Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 and C-CDA/CCD exchange, and services such as NCNotify.
- Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
- Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.
- Provide guidance on interoperability standards, including HL7 v2, C-CDA, CCD, USCDI, and NC HIEA Interoperability Standards.
- Evaluate provider submissions for adherence to interoperability expectations and troubleshoot message structure, vocabulary-standard, and transport-method issues.
- Review clinical data submitted by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
- Lead or assist with data quality improvement initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
- Work with providers and EHR vendors to identify causes of data issues and support resolution through mapping guidance or workflow adjustments.
- Deliver tailored technical assistance, training, and educational materials to help rural providers understand and use NC HealthConnex tools.
- Collaborate with provider relations and business relations staff on provider communications, training schedules, and project coordination.
- Assist providers in understanding data flows, reporting requirements, and interoperability best practices.
- Collaborate with NC HIEA teams on interoperability and data quality initiatives.
- Support RHTP implementation and continuous improvement of onboarding processes as part of NC HIEA’s work to modernize rural North Carolina’s digital health infrastructure.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
