EHR Support Specialist (Remote)

Serigor•Raleigh, NC

1d•Remote

About The Position

The EHR Support Specialist is a technical role supporting the Client Program (RHTP). The position helps rural and underserved healthcare organizations connect to and fully use NC HealthConnex, the health information exchange. It applies expertise in electronic health records, healthcare interoperability, clinical workflow integration, and data quality improvement to support accurate, standards-aligned clinical data submissions for statewide care coordination and population health goals. The Specialist also assists rural providers using NC HealthConnex services and tools, including NCNotify and the NC HealthConnex provider clinical portal. The Specialist leads technical onboarding, evaluates EHR capabilities and data workflows, supports integration issue resolution, and advises on interoperability standards and compliance. The role reviews clinical data for quality and conformance, helps providers and vendors resolve data issues, and delivers technical assistance and training. It also collaborates with provider relations, business relations, and Client teams on RHTP implementation, interoperability initiatives, and improvements to onboarding processes.

Requirements

At least 5 years of experience with EHR platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen.
At least 5 years of proficiency with healthcare interoperability standards, including HL7 v2, C-CDA, CCD, FHIR, and USCDI.
At least 5 years of experience validating structured clinical data and troubleshooting EHR integration issues.
At least 3 years of ability to interpret clinical workflows and map them to data exchange requirements.
At least 3 years of strong communication skills, including explaining technical topics to non-technical stakeholders.
At least 3 years of knowledge of HIPAA and health information privacy and security requirements.

Nice To Haves

At least 3 years of experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments.
At least 3 years of experience with SQL, interface engines, or data mapping tools.
At least 3 years of familiarity with state or federal digital health programs such as NC HIEA initiatives, Medicaid QPHE, or NCQA DAV.
At least 3 years of experience working with rural or underserved provider settings.

Responsibilities

Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 and C-CDA/CCD exchange, and services such as NCNotify.
Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
Coordinate with internal Client and technical teams on integration tickets, requirements, and data ingestion or transformation issues.
Provide guidance on interoperability standards, including HL7 v2, C-CDA, CCD, USCDI, and Client Interoperability Standards.
Evaluate provider submissions for interoperability conformance and troubleshoot message structure, vocabulary standards, and transport methods.
Review provider-submitted clinical data for completeness, correctness, timeliness, and conformance to Client requirements.
Lead or assist data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
Work with providers and EHR vendors to identify causes of data issues and support resolution through mapping guidance or workflow adjustments.
Deliver tailored technical assistance, training, and educational materials to help rural providers understand and use NC HealthConnex tools.
Collaborate with provider relations and business relations staff on provider communication, training schedules, and project coordination.
Help providers understand data flows, reporting requirements, and interoperability best practices.
Collaborate with Client teams on interoperability and data quality initiatives.
Support RHTP implementation and continuous improvement of onboarding processes as part of efforts to modernize rural North Carolina's digital health infrastructure.