EHR Integration Specialist

RELX•Home based-Pennsylvania, MD

1d•$78,800 - $137,800

About The Position

The EHR Integration Specialist, Customer Success (Clinical Solutions) helps physicians, nurses, and care teams access Elsevier clinical content within their EHRs. The role bridges Elsevier’s internal processes and customer needs, shaping product delivery and setting standards for technical discussions about specifications, system configuration, and back-office alignment. It also refines protocols to improve customer experience, satisfaction, and retention. The specialist works with health systems, integrated health networks, and academic medical centers, collaborating with internal colleagues and customer IT teams. The position focuses on understanding product business models and access methods, aligning client requirements with suitable Elsevier solutions, leading integration discussions, answering technical questions, improving processes, maintaining documentation, and supporting cross-functional teams.

Requirements

Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS.
Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies.
Proficiency in Confluence/Jira, Excel, Word, MS Project, and Visio.
Ability to manage multiple priorities and meet deadlines.
Bachelor’s degree (BS/BA) or equivalent experience.

Nice To Haves

Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts.
Healthcare IT implementation support and project management experience.
Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience.

Responsibilities

Become an expert on the business models and rules behind each Clinical Solutions product.
Master the access and entitlement methods used across the business.
Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution.
Lead complex integration conversations with customer IT teams and stakeholders.
Answer customer questions about technical requirements and integration capabilities.
Identify process improvements, recommend and implement them, and sustain the improvements.
Maintain technical integration documentation that captures and shares best practices.
Connect teams across departments so downstream functions succeed.
Develop and refine processes for enhanced features that drive customer retention.