Epic Support Analyst

Siouxland Community Health Careers • Sioux City, IA

5d

About The Position

The Epic Support Analyst assists end users during Practice Management (PM) and Electronic Health Record (EHR) implementations and serves as an onsite application expert. The role provides end-user training and support, including participation in an on-call support schedule, and technical support for testing and maintaining member-managed components of the software. The analyst is expected to attend OCHIN meetings, workgroups, and learning forums. The listed functions are not all inclusive.

This is one full-time opening with hours Monday through Friday, 8:00 a.m. to 5:00 p.m. Pre-employment requirements include a drug screen, background check, and review of required immunizations; exemptions may be granted for religious or medical accommodation. Siouxland Community Health Center provides equal employment opportunities and prohibits discrimination and harassment based on characteristics protected by federal, state, or local law. SCHC participates in E-Verify.

Requirements

• High school diploma or equivalent.
• High level of technical computer skills.
• Previous EHR experience.
• Strong organizational skills.
• Strong oral and written communication skills.
• Strong presentation and interpersonal skills.
• Knowledge of adult teaching techniques.

Responsibilities

• Assist end users during Practice Management (PM) and Electronic Health Record (EHR) implementations.
• Serve as the onsite application expert.
• Provide end-user training and support, including participation in an on-call support schedule.
• Provide technical support for testing and maintaining member-managed software components.
• Attend OCHIN meetings, workgroups, and learning forums.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED