Epic Analyst II
About The Position
The IT Epic Analyst supports, configures, and optimizes Epic systems within PacificSource’s health plan environment. The role designs, develops, integrates, and maintains Epic modules that support payer functions such as claims processing, member enrollment, provider management, utilization management, and care management. It works with business stakeholders, Epic representatives, infrastructure, integration, and data teams to ensure the Epic environment is secure, scalable, and aligned with enterprise IT standards. The position requires understanding of Epic application functionality and technical architecture, including databases, interfaces, and system performance. The analyst also supports users, documentation, regulatory compliance, integrations, data consistency, change control, upgrades, testing, cybersecurity alignment, and the development of team standards. The role mentors junior analysts and represents the IT Epic team in governance, planning, and vendor discussions.
Requirements
- Minimum of two years of experience working with Epic, software development, or enterprise system administration.
- Experience leading small- to mid-sized projects or workstreams.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent additional relevant experience in lieu of a degree.
- Epic certification must be current or successfully completed within eight months of hire.
- Advanced self-management, analytical, and communication skills; proactive self-starter.
- Ability to coordinate and execute numerous simultaneous strategic projects and assignments.
- Experience with tools such as Tableau, Power BI, MS Excel, SharePoint, and Visio.
- Working knowledge of SQL.
- Experience working in diverse, multifaceted, cross-functional, results-oriented technical teams.
- Working knowledge of document management and customer communications management systems or related systems.
- Working knowledge of database structure.
- Ability to identify techniques and develop standardized work methods to expand system capability and usage.
- Ability to work across business and system groups at all levels and independently with minimal supervision.
- Ability to read and comprehend written and spoken English and communicate clearly and effectively.
- Ability to meet the physical requirements of the role, including stooping and bending; sitting or standing for extended periods; repetitive typing, sorting, and filing; and light lifting and carrying of files and business materials.
Nice To Haves
- Knowledge of benefits, documentation, contracts, coding, claims, and other healthcare concepts.
- Familiarity with relational databases.
Responsibilities
- Analyze, design, build, test, and implement Epic modules relevant to health plan operations, such as Tapestry, Healthy Planet, and Compass Rose.
- Liaise between business units and technical teams to gather requirements and translate them into Epic configurations.
- Monitor system logs and alerts to identify and resolve performance or security issues and ensure data integrity.
- Develop and maintain documentation for system configurations, workflows, and standard operating procedures.
- Provide training and support to end users.
- Ensure system configurations and data handling comply with HIPAA and other regulatory standards.
- Collaborate with data warehouse and integration teams on ETL processes and data consistency across platforms.
- Participate in change control, including version control, impact analysis, and deployment planning.
- Participate in Epic upgrades and perform unit, integration, and user acceptance testing for new builds and enhancements.
- Assist in developing and maintaining custom scripts, workflows, and rules engines within Epic.
- Design, implement, and support integrations between Epic and third-party applications.
- Work with cybersecurity teams to align Epic configurations with organizational security policies and best practices.
- Mentor and support junior analysts by sharing knowledge, reviewing work, and guiding professional development.
- Represent the IT Epic team in governance meetings, project planning sessions, and vendor discussions.
- Contribute to team standards, best practices, and documentation frameworks.
- Support change management by helping stakeholders understand system changes and delivering clear, user-friendly training or presentations.
- Meet department and company performance and attendance expectations.
- Follow PacificSource privacy policies and HIPAA laws and regulations concerning confidentiality and security of protected health information.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
