Epic Analyst II

PacificSource•Portland, OR

About The Position

The IT Epic Analyst supports, configures, and optimizes Epic systems in a health plan environment. The role designs, develops, integrates, and maintains Epic modules supporting payer functions such as claims processing, member enrollment, provider management, utilization management, and care management. The analyst works with business stakeholders, Epic representatives, infrastructure, integration, and data teams to keep the Epic environment secure, scalable, and aligned with enterprise IT standards. The role requires knowledge of Epic applications and technical architecture, including databases, interfaces, and system performance. The analyst also supports end users, regulatory compliance, data consistency, system upgrades, change control, integrations, and team development. The position works inside in a general office setting with ergonomically configured equipment and requires approximately 5% travel.

Requirements

At least two years of experience working with Epic, software development, or enterprise system administration.
Experience leading small to mid-sized projects or workstreams.
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent additional relevant experience in lieu of a degree.
Current Epic certification, or successful completion of certification within eight months of hire.
Advanced self-management, analytical, and communication skills; proactive and self-starting approach.
Ability to coordinate and execute numerous simultaneous strategic projects and assignments.
Experience with Tableau, Power BI, MS Excel, SharePoint, and Visio.
Working knowledge of SQL.
Experience working in diverse, multifaceted, cross-functional technical teams focused on results.
Working knowledge of document management and customer communications management systems or related systems.
Working knowledge of database structure; familiarity with relational databases preferred.
Ability to identify techniques and develop standardized work methods to expand system capability and usage.
Ability to work across business and system groups at all levels and independently with minimal supervision.
Ability to read and comprehend written and spoken English and communicate clearly and effectively.
Physical ability to stoop and bend; sit and/or stand for extended periods; perform repetitive typing, sorting, and filing; and lift and carry files and business materials.

Nice To Haves

Knowledge of benefits, documentation, contracts, coding, claims, and other healthcare concepts.
Familiarity with relational databases.

Responsibilities

Analyze, design, build, test, and implement Epic modules relevant to health plan operations, such as Tapestry, Healthy Planet, and Compass Rose.
Serve as a liaison between business units and technical teams, gathering requirements and translating them into Epic configurations.
Monitor system logs and alerts to identify and resolve performance or security issues and ensure data integrity.
Develop and maintain documentation for configurations, workflows, and standard operating procedures.
Train and support end users in the effective use of Epic tools.
Ensure system configurations and data handling comply with HIPAA and other regulatory standards.
Collaborate with data warehouse and integration teams on ETL processes and data consistency across platforms.
Participate in change control, including version control, impact analysis, and deployment planning.
Participate in Epic upgrades, including unit, integration, and user acceptance testing for new builds and enhancements.
Assist with custom scripts, workflows, and rules engines within Epic.
Design, implement, and support integrations between Epic and third-party applications.
Collaborate with cybersecurity teams to align Epic configurations with organizational security policies and best practices.
Mentor and support junior analysts by sharing knowledge, reviewing work, and guiding professional development.
Represent the IT Epic team in governance meetings, project planning, and vendor discussions.
Contribute to team standards, best practices, and documentation frameworks.
Support change management by explaining system changes to stakeholders and delivering clear training or presentations.
Meet department and company performance and attendance expectations.
Follow PacificSource privacy policies and HIPAA laws and regulations concerning confidentiality and security of protected health information.
Perform other duties as assigned.