Implementation Specialist - Epic EHR Systems

Adventist Health•Roseville, CA

10h•$78,000 - $110,575

About The Position

The Implementation Specialist analyzes and leads clinic electronic health record (EHR) implementation projects, determining project scope, effort, resources, training, timelines, support, and application build needs. The role leads project teams throughout the implementation lifecycle, directs go-live support and issue resolution, and consults with market and clinic leaders on workflows and operational decisions. It serves as a subject matter expert on Adventist Health EHR and affiliated applications, collaborating with internal teams and partners to support successful implementations. The position manages provider onboarding and ambulatory builds, including schedule templates, system access, testing, and follow-up, and oversees patient accounting build tasks. It designs, builds, validates, maintains, and supports Epic Cadence templates, analyzes complex scheduling protocols and reports, and promotes scheduling practices consistent with organizational standards. The specialist also develops workflows, documentation, quality-improvement materials, and training resources; facilitates training and working sessions; and develops collaborative working relationships across the organization.

Requirements

Associate's or technical degree, or an equivalent combination of education and related experience.
Required vaccinations as a condition of employment, with medical and religious exemptions potentially applicable.

Nice To Haves

Bachelor's degree preferred.
Three years of related experience preferred.

Responsibilities

Lead project management for clinic Adventist Health EHR implementations, defining scope and participants, developing timelines, gathering build requirements, and holding team members accountable for tasks and deadlines.
Lead change management and communicate with project members throughout the implementation lifecycle.
Participate in testing, develop onsite go-live support schedules, act as onsite go-live lead, and manage issue resolution.
Coordinate build requests for existing clinics and providers, including schedule template builds, system access, testing, and follow-up.
Oversee patient accounting build tasks for ambulatory projects and collaborate with revenue cycle and implementation teams.
Act as a subject matter expert on Adventist Health EHR and affiliated applications, including registration, scheduling, clinical documentation, ancillary applications, revenue cycle, and third-party integrations.
Design, build, support, validate, and maintain provider and scheduling department templates; analyze and optimize complex scheduling protocols and reports.
Develop quality-improvement documents, monitoring forms, and standards; collect and analyze data and implement strategies for effective scheduling.
Define and document current- and future-state workflows, consult with clinic leaders, and guide operational decisions to promote optimal and consistent application workflows.
Document and update processes, procedures, guidelines, and training materials for scheduling protocols, provider template builds, and ad hoc and routine reporting.
Collaborate with EHR partners, local IT, imaging, revenue cycle, clinical informatics, quality, provisioning, and standards teams; participate in workgroups and planning committees and lead teams as needed.
Work with team members to resolve problems and recommend efficient appointment-scheduling processes; consider effects on availability, provider productivity, clinic workflow and staffing, expense, and revenue.
Develop workflow training materials and facilitate training classes, collaboration sessions, working sessions, and application demonstrations.
Coordinate training-event logistics, including schedules, resources, training rooms, workstations, and projectors.
Perform other job-related duties as assigned.