EHR Systems Administrator

2LIFE COMMUNITIES • Newton, MA

2d • Hybrid

About The Position

2Life Communities is an organization focused on developing, managing, and advocating for high-quality, affordable housing and services that support older adults. The EHR Systems Administrator is part of the Information Technology team and primarily supports 2Life Communities' Opus business model. The role supports enterprise and stand-alone applications, balancing business needs with technical complexity and organizational strategy in a collaborative, agile environment.

The administrator works closely with IT and the 2Life Opus team to configure and roll out a new EHR platform, including providing critical care plans and guidance. The role also supports volunteer scheduling and tracking, event management, dining operations, shift tracking, and point-of-sale software. Responsibilities include extracting and synthesizing EHR data into self-service reports, training end users in the use and management of data, and developing departmental operations dashboards based on key performance indicators.

Requirements

• 2–3 years of experience managing an EHR system and working with end users to streamline it.
• Comfort creating reports and meeting the reporting needs of staff and senior management.
• Excellent organization and project management skills.
• Experience working in a collaborative group setting, both in person and remotely.
• Great communication skills and the ability to capture team consensus within the organization.
• Attention to detail and the ability to work independently and with a team toward a well-defined mission.
• A self-starter who proactively identifies and resolves issues.

Nice To Haves

• Experience building clinical workflows.
• Experience working for a not-for-profit organization.
• Experience with Salesforce.
• Experience with data analysis tools such as Google Looker Studio, Power BI, or Tableau.
• Experience in a service role, in person and remotely.

Responsibilities

• Work with IT and the 2Life Opus team to configure and roll out a new EHR platform, providing critical care plans and guidance.
• Support Programs and Volunteer managers with volunteer scheduling and tracking and event management.
• Administer and support dining operations and staff using shift-tracking and point-of-sale software.
• Extract and synthesize EHR data to build self-service reports for all areas of the organization.
• Help develop and train end users in using the system and managing data.
• Develop operations dashboards for each Opus department based on KPIs.
• Work with end users to make the EHR system as streamlined as possible and meet reporting needs of staff and senior management.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• 401(k) retirement planning.
• Employer-paid life, AD&D, short-term disability, and long-term disability insurance.
• Paid vacation and official holidays, plus two floating holidays.
• Coverage options for dependents.
• Pet insurance.
• Total Rewards package described as adding 27% to 30%+ in value on top of base salary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed