Patient Access Supervisor, Patient Access Services, Full-Time, Evenings, Baptist South

Baptist Health System, Inc. • Chicago, IL

1d • Onsite

About The Position

Baptist Health is hiring for a Patient Access Supervisor role with Patient Access Services at Baptist South in Jacksonville, Florida. This is a full-time evening-shift opportunity with a stated schedule of Thursday through Saturday, 2:00 p.m. to 2:30 a.m. The role oversees daily Patient Access operations and supports accurate registration, patient intake, and front-end revenue cycle performance.

The supervisor coordinates staffing and workflows, monitors quality and compliance, provides leadership support for complex issues, and supports team member training and development. The role promotes service excellence, accountability, continuous improvement, and an exceptional patient experience. The position is based at Baptist South’s Main Building, 14550 Old St Augustine Road, Jacksonville, FL 32258.

Requirements

• 3–5 years of Patient Access, registration, scheduling, insurance verification, authorization, financial clearance, or revenue cycle experience required.

Nice To Haves

• Prior lead, supervisory, training, or formal leadership experience preferred.
• Prior Epic experience preferred.
• Associate or bachelor’s degree in healthcare administration, business, finance, or a related field preferred.

Responsibilities

• Oversee daily Patient Access operations, including registration, scheduling support, and pre-registration.
• Monitor insurance verification, financial clearance, and point-of-service collection activities to support accurate patient intake and revenue cycle performance.
• Coordinate staffing and workflows to maintain operational coverage, including weekend coverage support as assigned.
• Monitor quality, productivity, and compliance with organizational policies and applicable regulatory requirements.
• Provide leadership support and escalate complex registration, financial clearance, and patient access issues as needed.
• Support team member training, coaching, development, and accountability.
• Promote a culture of exceptional patient experience, service excellence, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed