Patient Access Associate - Full Time, Evenings

NYU Langone Health•Village of Patchogue, NY

2d•Onsite

About The Position

The Patient Access Associate interviews patients to collect identification, demographic, guarantor, next-of-kin, emergency contact, and insurance information, and prepares forms and authorizations needed for treatment, billing, or release of records. The associate enters arriving patients into the computer system to support processing and throughput; applies patient identification bands in accordance with the two-identifier rule; contacts insurance companies; interprets payer websites; and educates patients about regulatory forms, Advance Directives, and Charity Care when appropriate. The role serves as a liaison between patients, families, clinical staff, the Emergency Department, Pre-Surgical Testing, Admitting, and other ancillary areas. It also includes payment collection and processing, clerical duties, project assistance, and other duties assigned by management. The position is full-time, working 2:00 p.m. to 10:00 p.m., Wednesday through Sunday, at NYU Langone Hospital—Suffolk. Associates must be able to work across Patient Access areas and may be asked to work additional shifts to support the team.

Requirements

High school diploma or equivalent.
Understanding of medical terminology.
Prior customer service experience.
Ability to learn quickly as technology and insurance requirements change.
Basic computer and keyboarding skills.
Ability to walk and stand in a fast-paced environment with frequent interruptions.

Responsibilities

Interview patients and ask appropriate questions to obtain accurate identification information.
Obtain and enter demographic, guarantor, next-of-kin, emergency contact, and current insurance information.
Determine Coordination of Benefits information and enter details needed to support payment.
Scan documents into the Electronic Document Imaging system.
Complete the Medicare Secondary Payer Questionnaire when necessary and enter required data, including the Medicare number.
Interpret payer websites and contact insurance companies for notification or other information.
Explain hospital and regulatory forms to patients and families before they sign.
Ensure registration forms are signed, witnessed, dated, and timed as appropriate; document and follow up when signatures cannot be obtained.
Distribute registration forms to locations within the Emergency Department, Peri-op, and inpatient units.
Attach patient identification bands according to policy after verifying two identifiers.
Offer patients copies of the Patient Bill of Rights and its Addendum.
Review Advance Directives during registration and follow up to obtain missing directives; document when education cannot be provided and continue follow-up until signatures are obtained.
Prepare charts with all forms in order for the next day.
Collect copayments, deductibles, and other hospital payments; enter payments into the EHR using the correct account number and issue receipts.
Balance daily receipts, close out transactions by the end of the shift, print closeout transactions with payment, and prepare completed transactions for courier pickup.
Answer telephones professionally and confidentially, provide the department and personal greeting, take clear messages, and relay them to the appropriate people.
Work with clinical staff to facilitate patient care and payment.
Attend and participate in at least 75% of departmental staff meetings annually.
Demonstrate knowledge of departmental annual Performance Improvement projects, emergency management processes, disaster-box location, EHR use, and downtime procedures, including restoring patients to the system.
Provide welcoming, helpful customer service to patients and families and direct them to appropriate locations.
Work cooperatively with coworkers and maintain a positive, respectful attitude toward coworkers, management, and ancillary staff.
Work in all Patient Access areas and be flexible to work additional shifts when needed.
Follow departmental dress policy and display the identification badge appropriately.
Assist departments with projects and other duties assigned by management.