Patient Access Associate - Part Time, Evenings

NYU Langone Health•Village of Patchogue, NY

About The Position

NYU Langone Hospital—Suffolk is hiring a part-time Patient Access Associate for evening hours. The position is scheduled from 1:00 p.m. to 9:00 p.m. on Sunday, Monday, and Wednesday. The associate interviews patients to obtain identification and other registration information, prepares forms for treatment, billing, and record-release authorization, and enters arriving patients into the computer system to support patient processing and throughput. The associate may apply identification bands after verifying two identifiers, contact insurance companies, explain Advance Directives and Charity Care when appropriate, and perform other clerical duties. The associate represents the Emergency Department, Pre-Surgical Testing, Admitting, and other ancillary areas, serving as a liaison between patients and staff. The role also involves assisting departments with projects and other duties assigned by management. Work takes place in a fast-paced environment with frequent interruptions and requires walking and standing.

Requirements

High school diploma or equivalency.
Understanding of medical terminology.
Prior customer service experience.
Ability to learn quickly as technology and insurance requirements change.
Basic computer and keyboarding skills.
Ability to walk and stand in a fast-paced environment with frequent interruptions.

Responsibilities

Ask appropriate questions to obtain correct patient identification information.
Obtain demographic, guarantor, next-of-kin, and emergency-contact information, along with current insurance coverage and identification.
Determine and enter Coordination of Benefits information and complete Medicare Secondary Payer Questionnaires when necessary.
Scan documents into Electronic Document Imaging and interpret payer websites.
Explain hospital and regulatory forms to patients and families; ensure forms are signed, witnessed, dated, and timed as appropriate, and document when signatures or education cannot be obtained.
Document follow-up and continue follow-up until required signatures are obtained.
Distribute registration forms to the Emergency Department, Peri-op, and inpatient units.
Apply patient identification bands in accordance with policy after verifying two identifiers.
Offer patients a copy of the Patient Bill of Rights and its addendum; review Advance Directives and follow up to obtain missing directives when needed.
Prepare charts and forms for the next day.
Collect copayments, deductibles, and other hospital payments; enter payments into the EHR using the appropriate account number and issue receipts.
Balance daily receipts, close out transactions by the end of the shift, print closeout transactions with payment, and prepare completed transactions for courier pickup.
Answer telephones professionally and confidentially, provide the department and personal name in the greeting, take clear messages, and relay them to the appropriate people.
Work with clinical staff to facilitate patient care and payment.
Attend and participate in at least 75% of departmental staff meetings annually and demonstrate knowledge of departmental yearly Performance Improvement projects.
Support coworkers, remain flexible to work additional shifts, and work in all Patient Access areas.
Know and follow Patient Access emergency-management and downtime procedures, including the Emergency Department process for restoring patients to the system.
Provide customer service by welcoming and directing patients and families and assisting them throughout their stay.
Demonstrate knowledge of the EHR system and comply with departmental dress policy.
Maintain a positive and respectful attitude toward coworkers, management, and ancillary staff.