Sr Patient Access Associate - Part Time Evenings - Emergency Department

The Nebraska Medical Center•Omaha, NE

2d•Onsite

About The Position

Nebraska Medicine is hiring a senior patient access associate for its Access Services team in a front-line, patient-facing role in the Emergency Department at Nebraska Medical Center in Omaha, Nebraska. The associate often serves as the first impression of Nebraska Medicine and works in high-volume, fast-paced, time-sensitive environments, interacting with patients face-to-face and at bedside. The role involves handling sensitive financial and insurance information in real time, maintaining professionalism in stressful or emotionally charged situations, and floating or cross-training across departments as needed. The regular schedule is part-time, 20 hours per week, Tuesday through Saturday from 6:00 PM to 10:00 PM. The position is benefits eligible. Training is full-time for the first three weeks, Monday through Friday from 7:00 AM to 3:30 PM; completing this required training before transitioning to the regular schedule is non-negotiable. The role ensures patients and customers are greeted professionally, promptly, and efficiently, and that accounts are created accurately and efficiently to support organizational cash flow, exceed customer expectations, and comply with state and federal laws and regulations. Work processes include scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, payment receipting, and patient wayfinding or escorting. Coverage needs span various areas of the organization, including the emergency department, with coverage required 24 hours a day, seven days a week. Nebraska Medicine describes itself as part of the region’s top academic health network, partnering with UNMC in education, research, and patient care. The organization offers tuition assistance, a Clarkson College discount, and career advancement opportunities with covered educational costs.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work in a proactive, self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with aptitude for detail-oriented work.
Ability to form and maintain working relationships within the organization to foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer; certification must be from an American Heart Association-endorsed program for new hires starting January 1, 2023 or later. The department funds the cost.
Ability to complete the required three-week full-time training schedule before transitioning to the regular part-time schedule.

Nice To Haves

Experience in health care, collections, registration, or revenue cycle.
Associate degree in business, healthcare, or a related field.
Experience in healthcare revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently.
Support organizational cash flow while exceeding customer expectations and complying with applicable state and federal regulations and laws.
Complete scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, payment receipting, and patient wayfinding or escorting.
Interact with patients face-to-face and at bedside.
Handle sensitive financial and insurance information in real time.
Maintain professionalism in stressful or emotionally charged situations.
Float and cross-train across departments as needed.
Provide coverage in various organizational areas, including the emergency department, as operational needs require.