Sr Patient Access Associate - Part Time Evenings - Emergency Department

Nebraska Medicine•Omaha, NE

3d•Onsite

About The Position

Nebraska Medicine is seeking a Sr Patient Access Associate to join its Access Services team in a front-line, patient-facing role at Emergency Services at Nebraska Medical Center in Omaha, Nebraska. The position is often the first point of contact for patients and visitors and involves face-to-face and bedside interaction in a high-volume, fast-paced, time-sensitive environment. The associate handles sensitive financial and insurance information in real time, maintains professionalism in stressful or emotionally charged situations, and may float or cross-train across departments as needed. The associate greets patients and customers professionally and efficiently and creates accounts accurately. Responsibilities span scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, payment receipting, and patient wayfinding or escorting. The role supports organizational cash flow, customer expectations, and compliance with state and federal regulations. Face-to-face and bedside patient contact is required, and coverage needs exist across the organization, including the emergency department. This is a benefits-eligible, part-time role scheduled Tuesday through Saturday, 6:00 PM to 10:00 PM (20 hours per week). The first three weeks require full-time training, Monday through Friday, 7:00 AM to 3:30 PM. Training is mandatory and must be completed before moving to the regular schedule. A Basic Life Support certification from an American Heart Association-endorsed program is required within six months of hire or transfer; the department funds the cost.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and independently in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with aptitude for detail-oriented work.
Ability to form and maintain working relationships within the organization and foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer, from an American Heart Association-endorsed program; the department funds the cost.
Ability to complete the mandatory full-time training schedule for the first three weeks before transitioning to the regular schedule.

Nice To Haves

Experience in health care, collections, registration, or revenue cycle.
Associate's degree in business, healthcare, or a related field.
Experience in healthcare revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently.
Complete scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, and payment receipting.
Provide patient wayfinding and escorting.
Maintain compliance with state and federal regulations and laws throughout patient access processes.
Interact with patients face-to-face and at bedside.
Float and cross-train across departments as needed.
Maintain professionalism when handling sensitive financial and insurance information and when working in stressful or emotionally charged situations.