Supervisor Patient Access Services
About The Position
The Patient Access Supervisor works with the Revenue Cycle leadership team to promote best practices and professional standards aligned with OSF HealthCare System strategic initiatives. The supervisor assists with departmental planning, improving patient service, evaluating departmental performance, and providing regular performance updates to the Patient Access Services Manager. The position oversees Patient Access Services personnel and one or more functions, which may include scheduling, pre-registration, outpatient and emergency room registration, inpatient and same-day admissions, financial clearance, insurance eligibility and benefits verification, authorization and referral management, payor notification, cash collections, and financial counseling. The supervisor monitors daily personnel operations, communicates with staff, identifies ways to improve the patient experience, ensures staffing meets business needs, provides evaluations and feedback, applies organizational and departmental policies and procedures, and recruits, retains, and trains staff. The supervisor holds the team accountable for excellent patient service and creating an exceptional first impression for patients, families, and other parties interacting with OSF by phone or in person. The introductory period may be spent working in the Peoria office. Afterward, the position may transition to working from home in Illinois or Michigan, with some office days for onboarding new Mission Partners and occasional meetings.
Requirements
- Associate’s degree or equivalent experience of 3 years in revenue cycle or medical office experience.
- 3 years of experience in an office clerical setting or customer service environment.
- 1 year of direct experience in a healthcare revenue cycle or medical setting.
- Demonstrated knowledge of Microsoft Office products, including Excel, PowerPoint, and Word.
- Complete all revenue cycle training and certification within 12 months.
Nice To Haves
- Bachelor’s degree in business, healthcare, or a related field.
- 1 year of experience in a team lead, performance improvement, or leadership position.
- Nationally recognized Revenue Cycle certification (NAHAM, AAHAM, or HFMA).
Responsibilities
- Promote best practices and professional standards in alignment with OSF HealthCare System strategic initiatives.
- Assist with departmental planning, improvement of patient service, and evaluation of department performance.
- Provide regular performance updates to the Patient Access Services Manager.
- Oversee Patient Access Services personnel and one or more patient access functions.
- Supervise and monitor personnel daily and communicate regularly with staff.
- Identify opportunities to improve the patient experience.
- Ensure adequate staffing to meet business needs.
- Provide staff evaluations and feedback.
- Carry out organizational and departmental policies and procedures.
- Recruit, retain, and train staff.
- Hold the team accountable for excellent patient service and an exceptional first impression of OSF.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
