Stylist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

• 1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers in person and by phone with genuine, friendly enthusiasm; communicate clearly and adapt communication style to customers.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns promptly and confidently, escalating or partnering with leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships with customers by asking questions, listening to their expectations and needs, and helping identify a suitable gown or dress.
• Review the Timeline Calendar, set future appointments, and follow up with customers.
• Explain and promote alterations services and personalization options; partner with Alterations Specialists to arrange appointments.
• Support the store goal of converting 80% of brides sold to Alterations appointments.
• Take and enter accurate measurements for dress orders and to help minimize returns and exchanges.
• Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
• Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and provide product and service information.
• Maintain hourly sales productivity standards by using the 5-Step Selling Process.
• Follow cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses.
• Meet or exceed stated sales and conversion targets, including platform conversion and add-on goals for headpieces, foundations, and shoes.
• Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training promptly and continually develop product knowledge and fashion-trend expertise.
• Work toward Circle of Excellence membership by exceeding sales targets.
• Carry out new processes, behaviors, contests, and programs as assigned.
• Perform assigned store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support the store team in achieving sales, service, and operational goals.
• Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
• Complete assigned training and myLearning courses, including required courses within the first 90 days, and remain current with the myLearning curriculum.
• Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
• Perform additional duties as needed.