Part Time Bridal Sales

Davids Bridal•Pembroke Pines, FL

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, manage customer appointments and sales transactions, learn customers’ needs, recommend gowns and related products, and help customers with alterations and future appointments. They maintain store standards, support sales and operational goals, complete training, and collaborate with store team members.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers and address concerns, escalating them to leadership when appropriate.
Prepare for customer appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport, listen to customer needs and expectations, and work to identify a suitable gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain and promote alterations services and personalization options, and partner with Alterations Specialists to schedule appointments.
Help the store achieve its goal of 80% conversion of brides sold to Alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards; report broken or damaged equipment to store management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process and support cash-wrap behaviors and accurate transactions.
Ask customers about their shopping experience, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute assigned processes, behaviors, contests, and programs, including promotions and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record scheduled shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, celebrate team members’ successes, share expertise, and respond constructively to coaching and feedback.
Perform additional duties as needed.