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Master Stylist

Ulta Beauty, Inc.•Wylie, TX
•Onsite

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services, delivering quality professional services with an emphasis on the guest’s total look. The role supports the Experience Manager and Assistant Services Manager by focusing on performance, people, and process, and requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, develops guest relationships and clientele, recommends and sells products and services, and contributes to store sales and guest loyalty goals. The position also supports store events and promotions, follows company and state-board procedures, maintains a clean and safe work environment, and attends required training and meetings. Work schedules are flexible and include days, evenings, weekends, and holidays.

Requirements

  • Cosmetology license.
  • Previous relevant work experience.
  • Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
  • Proficiency with equipment and chemicals needed for technical work.
  • Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
  • Developed communication skills.
  • Ability to work independently and as part of a team.
  • Ability to build and maintain strong customer relationships and clientele.
  • Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

  • Perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
  • Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, credit, and retail shrink goals.
  • Demonstrate products to guests to support sales and the guest-service experience.
  • Support in-store events, promotions, and marketing initiatives.
  • Stay informed about industry trends, products, services, ingredients, and benefits during work time.
  • Maintain prompt and regular attendance.
  • Develop guest relationships through consultations and appropriate retail and service recommendations.
  • Serve all guests, including walk-ins, in a timely and efficient manner.
  • Partner with skin therapists and the retail team to provide a well-rounded guest experience.
  • Build professional relationships with peers and brand partners to support exceptional guest experiences.
  • Explain the benefits of the guest loyalty program, credit, and Ulta Beauty app to guests in the salon and salesfloor.
  • Attend mandatory trainings and meetings for continued professional development.
  • Follow Ulta Beauty policies, procedures, and standards.
  • Follow safety, sanitation, infection-control, and state-board procedures before, during, and after services.
  • Follow established service protocols.
  • Use booking and clientele systems to schedule return services and events.
  • Communicate supply needs to the Experience Manager and ensure guests are ready for service.
  • Maintain operational standards and cleanliness in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
  • Follow the Ulta Beauty dress code.
  • Protect company assets by following loss-prevention practices and providing exceptional guest service.
  • Complete other operational tasks as directed.

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