Seasonal Stylist (Sales Associate)

Cole Haan • Leesburg, VA

6d

About The Position

Cole Haan is seeking a passionate, customer-focused Stylist (Sales Associate) who enjoys styling customers, building meaningful connections, and delivering exceptional experiences. The Stylist is a trusted advisor, fit expert, and brand ambassador who brings the company’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations. The role helps customers find products suited to their lifestyles and everyday needs, while using the “Step Into Style” approach to create inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals.

Responsibilities

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitability and business objectives.
• Represent the Cole Haan brand by embodying its standards for appearance, professionalism, and customer engagement.
• Guide customers through the “Step Into Style” experience with personalized styling recommendations across product categories and head-to-toe solutions suited to their lifestyle and individual style.
• Build customer confidence by addressing concerns, overcoming objections, and recommending solutions suited to customer preferences and needs.
• Stay informed about seasonal collections, product innovations, key features, and current fashion trends, and share relevant information with customers.
• Put the customer first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
• Use fit expertise, product knowledge, and styling acumen to provide personalized solutions for customers’ lifestyle and wardrobe needs.
• Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and long-term brand advocacy.
• Follow company policies and procedures and notify management of infractions.
• Contribute to a collaborative, inclusive, and customer-focused team environment.
• Follow operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
• Support store operations by receiving and processing shipments and replenishing the sales floor.
• Support Enterprise Order Management (EOM) omnichannel processing.
• Complete housekeeping tasks.

What This Job Offers

• Education Level: No Education Listed