Seasonal Stylist (Sales Associate)

Cole Haan•Camarillo, CA

15h

About The Position

Cole Haan is seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional customer experiences. The Stylist (Sales Associate) is a trusted advisor, fit expert, and brand ambassador who brings the company’s “#RUOBSESSED?” Selling Program to life. Through curiosity, product education, and personalized recommendations, the Stylist helps customers discover products suited to their lifestyles and everyday needs. The role uses the “Step Into Style” approach to create inspiring shopping experiences, build customer confidence and loyalty, and support store sales and goals. The Stylist is responsible for achieving personal sales and performance goals, offering personalized styling and product recommendations, fostering lasting customer relationships, and supporting store initiatives and daily operations. The position also includes maintaining Cole Haan’s standards for customer engagement and appearance, visual merchandising, shipment processing, omnichannel order processing, housekeeping, and adherence to operational, loss prevention, health, and safety procedures. Cole Haan is an Equal Opportunity Employer committed to equal opportunity and treatment of qualified individuals regardless of protected characteristics or other factors unrelated to the job.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and deliver personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by consistently meeting Cole Haan standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions suited to their lifestyles and individual styles.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, key features, and current fashion trends, and share relevant information with customers.
Uphold Cole Haan values by putting customers first, acting with integrity, collaborating with teammates, and delivering confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to provide personalized solutions for customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute positively to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.