Seasonal Stylist (Sales Associate)

Cole Haan•Asheville, NC

23h

About The Position

Cole Haan is seeking a passionate, customer-focused Stylist (Sales Associate) to create personalized shopping experiences and support store sales and goals. The Stylist serves as a trusted advisor, fit expert, and brand ambassador, using the “#RUOBSESSED?” Selling Program and “Step Into Style” approach to help customers find products suited to their lifestyles and everyday needs. Through product education, genuine customer engagement, and styling recommendations, the Stylist helps build customer confidence, loyalty, and lasting relationships. The role also supports store leadership and daily operations by helping execute business initiatives, maintaining visual merchandising standards, processing shipments and replenishing the sales floor, supporting omnichannel order processing, and completing housekeeping tasks. Cole Haan is an Equal Opportunity Employer committed to equal opportunity and treatment of qualified individuals.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the Cole Haan brand by meeting standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe styling solutions.
Address customer concerns, respond to objections, and recommend products suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships that encourage loyalty, repeat business, and brand advocacy through authentic engagement and follow-up.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.