Seasonal Stylist (Sales Associate)

Cole Haan•East Lampeter Township, PA

About The Position

Cole Haan is seeking a passionate, customer-focused Stylist (Sales Associate) who enjoys styling customers, building meaningful connections, and delivering exceptional experiences. The Stylist is a trusted advisor, fit expert, and brand ambassador who brings the “#RUOBSESSED?” Selling Program to life in customer interactions. Through curiosity, product education, and personalized recommendations, the Stylist helps customers discover products suited to their lifestyles and everyday needs. The role uses Cole Haan’s “Step Into Style” approach to create inspiring shopping experiences, build customer confidence and loyalty, and support store sales and goals. The Stylist achieves personal sales and key performance goals, provides personalized styling and product recommendations, builds lasting customer relationships, and supports store initiatives and daily operations. The position also includes maintaining brand and visual merchandising standards, processing shipments and omnichannel orders, replenishing the sales floor, and completing housekeeping tasks. Cole Haan is an Equal Opportunity Employer committed to equal opportunity and treatment of qualified individuals.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and offer personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by maintaining Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend products suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.