Seasonal Stylist (Sales Associate)

Cole Haan•Saint Augustine, FL

About The Position

Cole Haan is seeking a passionate, customer-focused Seasonal Stylist (Sales Associate) to provide styling guidance, build customer relationships, and deliver exceptional shopping experiences. The Stylist serves as a trusted advisor, fit expert, and brand ambassador, bringing the company’s “#RUOBSESSED?” Selling Program and “Step Into Style” approach to customer interactions. Through curiosity, product education, and personalized recommendations, the Stylist helps customers find products suited to their lifestyles and needs while supporting store sales and goals. The role combines sales and styling with customer service and store operations. The Stylist works collaboratively with teammates and leadership, follows company policies and operational procedures, and helps maintain the visual presentation and day-to-day functioning of the store. This is a part-time seasonal position. Candidates must be at least 16 years old and available for a flexible retail schedule that may include nights, weekends, and holidays.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible retail schedule, which may include nights, weekends, and holidays based on business needs.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in verbal and written English.
Able to operate POS systems and demonstrate professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of the upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and provide personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend solutions suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to support loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.