Seasonal Stylist (Sales Associate)

Cole Haan•Nashville, TN

About The Position

Cole Haan is seeking a passionate, customer-focused Stylist (Sales Associate) who enjoys styling customers, building meaningful connections, and delivering exceptional experiences. The Stylist is a trusted advisor, fit expert, and brand ambassador who brings the “#RUOBSESSED?” Selling Program to life in customer interactions. Through curiosity, product education, and personalized recommendations, the Stylist helps customers discover products that fit their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals. The role combines sales performance, personalized styling and customer service with support for store initiatives and daily operations. Stylist responsibilities include achieving sales and performance goals; offering product and fit expertise; building lasting customer relationships; maintaining brand and visual merchandising standards; and supporting shipment processing, replenishment, omnichannel orders, housekeeping, and applicable safety and loss-prevention procedures. Cole Haan is an Equal Opportunity Employer committed to equal opportunity employment and equal treatment of qualified individuals, regardless of protected characteristics or other factors unrelated to the job.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team in carrying out store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step into Style” experience with personalized styling recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend options aligned with customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Uphold Cole Haan’s values by putting customers first, acting with integrity, collaborating with teammates, and delivering confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to provide solutions for customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.