Seasonal Stylist (Sales Associate)

Cole Haan•Leesburg, VA

About The Position

At Cole Haan, the Stylist (Sales Associate) inspires confidence through style by helping customers discover products suited to their lifestyle and everyday needs. The Stylist serves as a trusted advisor, fit expert, and brand ambassador, bringing the “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build customer confidence and loyalty while supporting store sales and goals. The role combines sales and customer service with styling expertise and store operations. Stylists help customers across product categories, maintain knowledge of seasonal collections and trends, build lasting customer relationships, and contribute to a collaborative, inclusive, customer-focused team. They also support shipment processing, replenishment, omni-channel order processing, visual merchandising, housekeeping, and compliance with operational and safety procedures.

Responsibilities

Achieve personal sales and key performance goals, and drive revenue through service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized styling recommendations across product categories, including head-to-toe solutions suited to their lifestyles and individual styles.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, key product features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.