Seasonal Stylist (Sales Associate)

Cole Haan•King of Prussia, PA

About The Position

Cole Haan is seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences. The Stylist (Sales Associate) is a trusted advisor, fit expert, and brand ambassador who brings the company’s “#RUOBSESSED?” Selling Program to life in customer interactions. Through curiosity, product education, and personalized recommendations, the Stylist helps customers discover products suited to their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals. The role involves achieving sales and performance goals, providing personalized styling and product recommendations, building customer relationships, and supporting store initiatives and day-to-day operations. Stylists are expected to represent Cole Haan’s standards and values, maintain product and fashion knowledge, and contribute to a collaborative, inclusive, customer-focused team environment. Cole Haan is an Equal Opportunity Employer committed to equal opportunity employment and equal treatment of qualified individuals, regardless of protected characteristics or other factors unrelated to the job.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and offer personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent Cole Haan as a brand ambassador by meeting standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized styling recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend solutions suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling acumen to provide solutions for customers’ lifestyle and wardrobe needs.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy through authentic engagement and follow-up.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.