Seasonal Stylist (Sales Associate)

Cole Haan•McLean, VA

About The Position

At Cole Haan, the Seasonal Stylist (Sales Associate) helps inspire confidence through style. This customer-focused role serves as a trusted advisor, fit expert, and brand ambassador, bringing the company’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations. The Stylist helps customers find products suited to their lifestyles and everyday needs while creating inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals. The role combines sales and styling with customer relationship building and store operations. Stylists meet personal sales and performance goals, provide personalized styling across product categories, stay informed about collections and trends, and help maintain a collaborative, inclusive, safe, and customer-focused store environment. Cole Haan is an Equal Opportunity Employer and is committed to equal opportunity and treatment of qualified individuals.

Responsibilities

Achieve personal sales and key performance goals, driving revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build meaningful connections, and offer personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend products that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.