Seasonal Stylist (Sales Associate)

Cole Haan•Lancaster, PA

About The Position

Cole Haan is seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences. The Stylist (Sales Associate) is a trusted advisor, fit expert, and brand ambassador who brings the company’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations. The role helps customers discover products suited to their lifestyles and everyday needs, while using the “Step Into Style” approach to create inspiring shopping experiences that build confidence and loyalty and support store sales and goals. The position contributes to personal sales and key performance goals, represents the brand through professional appearance and customer engagement, and provides styling recommendations across product categories. It also supports store initiatives, operations, visual merchandising, shipment processing, replenishment, omni-channel orders, and housekeeping while following company, loss-prevention, health, and safety procedures.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build meaningful connections, and provide personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent Cole Haan as a brand ambassador by meeting standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions suited to their lifestyle and individual style.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.