Seasonal Stylist (Sales Associate)

Cole Haan•Hanover, MD

About The Position

At Cole Haan, a Seasonal Stylist (Sales Associate) inspires customer confidence through style. This customer-focused role acts as a trusted advisor, fit expert, and brand ambassador, bringing the “#RUOBSESSED?” Selling Program to life through curiosity, product education, and personalized recommendations. The Stylist helps customers find products suited to their lifestyles and everyday needs and uses Cole Haan’s “Step Into Style” approach to create inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals. The role also supports store initiatives and operations, maintains Cole Haan’s standards for customer engagement and visual merchandising, and contributes to an inclusive, collaborative, and customer-focused team environment.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build meaningful connections, and offer personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by embodying Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized styling recommendations across product categories and head-to-toe solutions suited to their lifestyle and individual style.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, key features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.