Seasonal Stylist (Sales Associate)

Cole Haan•Mclean, VA

11d

About The Position

Cole Haan is seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences. The Stylist (Sales Associate) is a trusted advisor, fit expert, and brand ambassador who brings Cole Haan’s “#RUOBSESSED?” Selling Program to life in customer interactions. Through curiosity, product education, and personalized recommendations, the Stylist helps customers discover products suited to their lifestyles and everyday needs. The role uses the “Step Into Style” approach to create inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals. The position also supports store initiatives and daily operations, including merchandising, shipment processing, replenishment, omnichannel order processing, and housekeeping. Cole Haan is an Equal Opportunity Employer committed to equal opportunity and treatment of qualified individuals.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by upholding Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend solutions suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put the customer first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to provide solutions for customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.