Master Stylist
About The Position
The Master Stylist engages with guests to understand their hair care needs and recommend products and services. This role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager in service sales and productivity, guest service, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, develops guest relationships, supports sales and store goals, and helps provide a consistent, exceptional guest experience. The role also includes maintaining salon and store standards, following safety and sanitation procedures, and complying with state board guidelines and company policies.
Requirements
- Cosmetology license.
- Previous relevant work experience is required.
- Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills across all service categories.
- Proficiency using equipment and chemicals required for technical work.
- Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
- Developed communication skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships and build clientele.
Responsibilities
- Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
- Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
- Demonstrate products to guests to support sales and the guest service experience.
- Support in-store events, promotions, and marketing initiatives.
- Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
- Maintain prompt, regular attendance.
- Consult with guests and make appropriate retail and service recommendations to develop guest relationships.
- Serve all guests, including walk-ins, in a timely and efficient manner.
- Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
- Build professional relationships with peers and brand partners to collaboratively deliver an exceptional guest experience.
- Promote the guest loyalty program, including credit and the Ulta Beauty app, in the salon and on the salesfloor.
- Attend mandatory trainings and meetings for continued professional development.
- Follow and ensure compliance with company policies, procedures, and standards.
- Follow safety, sanitation, and infection control procedures before, during, and after services, and comply with state board guidelines.
- Follow established service protocols.
- Use booking and clientele systems to schedule return services and events.
- Communicate supply needs to the Experience Manager and ensure guest readiness.
- Maintain cleanliness and operational standards in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
- Follow the Ulta Beauty dress code.
- Protect company assets by following loss prevention practices and providing exceptional guest service.
- Complete other operational tasks as directed.
- Work a flexible schedule that includes days, evenings, weekends, and holidays.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
