Master Stylist

Ulta Beauty, Inc.•Sarasota, FL

11d•Onsite

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services, then delivers professional services with a focus on the guest’s total look. The role supports the Experience Manager and Assistant Services Manager by contributing to service sales and productivity, guest service, and compliance with operating procedures and standards. It requires a passion for the beauty industry, strong guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, recommends products and services, and contributes to store sales and guest loyalty goals. The role also supports events and promotions, maintains knowledge of industry trends, follows safety and sanitation requirements, and helps maintain store operational standards. The position requires a cosmetology license and previous relevant work experience. The stylist must be able to work a flexible schedule that includes days, evenings, weekends, and holidays. Working conditions include continuous mobility and handling or coordinating objects, lifting or moving up to 10 pounds, frequent bending, reaching, and twisting, and standing for extended periods.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency with equipment and chemicals needed to perform technical work.
Ability to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair services including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, and extensions, as well as makeup applications and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services by delivering exceptional guest service; contribute to store goals for retail and service sales, guest loyalty, and retail shrink.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Consult with guests and make appropriate product and service recommendations to develop guest relationships.
Serve all guests, including walk-in guests, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a total-store guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app, to guests in the salon and salesfloor.
Attend required trainings and meetings for continued professional development.
Follow Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, infection-control procedures, and state board guidelines before, during, and after services.
Follow established service protocols to provide a consistent guest experience.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.