Master Stylist

Ulta Beauty, Inc.•Oklahoma City, OK

About The Position

The Master Stylist engages with guests, consults with them about their hair care needs, and recommends products and services. The role delivers quality professional services with an emphasis on the guest’s total look, while supporting the Experience Manager and Assistant Services Manager through a focus on performance, guest service, operating procedures, and compliance standards. It requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon and beauty services, develops guest relationships and clientele, contributes to service and retail sales goals, and supports store events and promotions. The role also follows established service, safety, sanitation, infection-control, and operational standards. The position requires a cosmetology license, previous relevant work experience, and a flexible schedule that includes days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency with current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency using equipment and chemicals needed for technical work.
Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

Perform hair and beauty services, including hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Consult with guests and make appropriate retail and service recommendations to develop guest relationships.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to collaboratively deliver an exceptional guest experience.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for continued professional development.
Follow and ensure compliance with company policies, procedures, standards, and state board guidelines.
Follow safety, sanitation, and infection-control procedures before, during, and after services.
Follow established service protocols and use booking and clientele systems to book return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices, protect company assets, and provide exceptional guest service.
Complete other operational tasks as directed.