Master Stylist

Ulta Beauty, Inc. • Manchester, CT

6d • Onsite

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on each guest’s total look, while supporting the Experience Manager and Assistant Services Manager through a focus on performance, guest service, operating procedures, and compliance. The position calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge.

The Master Stylist performs a range of salon and related services, builds guest relationships and clientele, supports sales and store goals, and helps deliver a consistent, exceptional guest experience. The role also involves following safety and sanitation standards, maintaining salon and store cleanliness, and complying with company policies and state board guidelines. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, along with continuous mobility and the ability to stand for long periods.

Requirements

• Cosmetology license.
• Previous relevant work experience is required.
• Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
• Proficiency in using equipment and chemicals needed for technical work.
• Proficiency in demonstrating, recommending, and selling professional hair-care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain customer relationships and develop clientele.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to remain mobile and stand for long periods during a shift; continuous lifting or moving of up to 10 pounds and frequent bending, reaching, and twisting are also required.

Responsibilities

• Perform hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
• Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
• Demonstrate products to guests to support sales and the guest service experience.
• Support in-store events, promotions, and marketing initiatives.
• Stay informed about industry trends, products, and services during work time, including their ingredients and benefits.
• Maintain prompt, regular attendance.
• Consult with guests and make appropriate retail and service recommendations to develop guest relationships.
• Serve all guests, including walk-ins, in a timely and efficient manner.
• Partner with skin therapists and the retail team to provide a well-rounded guest experience.
• Build professional peer and brand partner relationships to support collaborative guest service.
• Share information about the guest loyalty program, credit, and the Ulta Beauty app with guests in the salon and salesfloor.
• Attend mandatory trainings and meetings for ongoing professional development.
• Follow company policies, procedures, standards, and state board guidelines.
• Follow safety, sanitation, and infection-control procedures before, during, and after services.
• Follow established service protocols to provide a consistent guest experience.
• Use booking and clientele systems to book return services and events.
• Communicate supply needs to the Experience Manager.
• Maintain cleanliness and operational standards in the salon and assigned store areas.
• Follow the Ulta Beauty dress code.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by law and tips from service guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed