Part Time Bridal Sales

Davids Bridal•Naperville, IL

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors who demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, manages appointments and customer flow using store systems and iPad tools, prepares for appointments, and helps customers find a gown or dress suited to their needs. The role includes promoting alterations and personalization services, taking and entering measurements, following up with customers, supporting transactions and add-on sales, maintaining store standards, and contributing to sales, service, and operational goals. Stylists complete assigned training, build product and fashion knowledge, support teammates, and follow store policies and procedures.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with genuine, friendly enthusiasm; communicate clearly and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns promptly and confidently, escalating or partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers by asking questions, listening to their expectations and needs, and helping identify a suitable gown or dress.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain and promote alterations services and personalization options; partner with Alterations Specialists to arrange appointments.
Support the store goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements for dress orders and to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Maintain hourly sales productivity standards by using the 5-Step Selling Process.
Follow cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Meet or exceed stated sales and conversion targets, including platform conversion and add-on goals for headpieces, foundations, and shoes.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and continually develop product knowledge and fashion-trend expertise.
Work toward Circle of Excellence membership by exceeding sales targets.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform assigned store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, including required courses within the first 90 days, and remain current with the myLearning curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
Perform additional duties as needed.