Part Time Bridal Sales

Davids Bridal•San Antonio, TX

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists provide 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist assists customers throughout the shopping experience, including preparing for appointments, understanding customer needs, recommending gowns, coordinating alterations and future appointments, and completing sales transactions. The role also supports store standards, merchandising, operational processes, loss prevention, team development, and ongoing training.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers and address concerns, escalating them to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to understand customer expectations and needs; work to identify a suitable gown within the customer’s first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
Support the store goal of 80% conversion of brides sold to Alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Follow the dress code and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
Use the 5-Step Selling Process to meet or exceed hourly sales productivity standards.
Follow cash-wrap behaviors and process transactions accurately, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow special-order dress procedures and work toward platform conversion and add-on goals.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record scheduled shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and development, celebrate team members’ successes, share sales expertise and product knowledge, and respond constructively to coaching and feedback.
Perform additional duties as needed.