Stylist

Richemont•Costa Mesa, CA

About The Position

A Chloe Stylist is an ambassador of the Maison who welcomes guests into the Chloe family. The Stylist serves as a trusted client advisor and dependable team player, focused on delivering an excellent experience. The role develops long-term client relationships, supports sales and CRM performance across available channels, and contributes to an impeccable store environment and after-sales service while following Richemont policies and standards.

Responsibilities

Deliver exceptional customer service and develop long-term client relationships.
Understand CRM targets and take actions to achieve them, including personalized outreach campaigns and timely use of available clienteling tools.
Capture client data consistently, record qualitative information, and maintain knowledge of assigned clients, particularly VVICs and VICs.
Use available omnichannel services to grow sales and provide excellent customer service.
Monitor store and individual sales, KPI, and CRM targets and take actions to achieve them.
Complete assigned trainings and participate in commercial activities set by the SM, ASM, or Head Office.
Stay informed about the local trading environment and competitors’ activities.
Help maintain an impeccable store and back-of-house environment and grooming standards, and support colleagues and managers.
Inform the Store Manager or Assistant Store Manager of structural repairs needed to maintain a luxurious store environment.
Follow store and back-of-house management guidelines and participate in inventories.
Support after-sales clients and follow up to ensure excellent after-sales service.
Comply with established Richemont policies and standards.
Perform other tasks and duties as requested by the manager.