Part Time Bridal Sales

Davids Bridal • Aurora, CO

7d

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and support store presentation and operations. They act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager.

The Stylist supports customers through the shopping process, helps identify gowns and related products, explains alterations and personalization services, and schedules future appointments. The role also includes accurate point-of-sale transactions, maintaining store standards, carrying out operational tasks, and supporting the store team’s sales, service, and operational goals.

Requirements

• High school diploma or equivalent.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers with friendly enthusiasm, communicate clearly, adapt communication style to customer needs, and provide exceptional service to multiple customers.
• Use appointments, customer profiles, point-of-sale systems, and iPad tools to manage customer flow and deliver a 5-Star Customer Service experience.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Ask questions and listen to understand customers’ emotional and practical needs, build customer relationships, and strive to identify the right gown within the customer’s first three try-ons.
• Address customer concerns promptly and confidently, escalating issues and partnering with the leadership team when appropriate.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain the role of alterations in perfecting a dress, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
• Support the store goal of converting 80% of brides sold to alterations appointments.
• Take and enter accurate measurements as required for ordering dresses and minimizing returns and exchanges.
• Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to management and follow the dress code.
• Promote the David’s Bridal loyalty and partners program.
• Respond promptly to customer questions with product and service information and build relationships to meet or exceed customer satisfaction and loyalty.
• Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve a platform conversion of 65% or greater.
• Process transactions accurately and support cash-wrap behaviors, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses and achieve add-on goals: headpieces 75%, foundations 10%, and shoes 20%.
• Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training on time and continually develop product knowledge and fashion-trend expertise; strive to become a Circle of Excellence member by exceeding sales targets.
• Carry out new processes, behaviors, contests, and programs as assigned, along with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and myLearning courses within the first 90 days and remain current with the myLearning Curriculum.
• Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED