Part Time Bridal Sales

Davids Bridal•Coral Gables, FL

7d•Onsite

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs duties related to store presentation and operations. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role supports customers throughout the shopping process, including preparing for appointments, identifying customer needs, recommending gowns and related products, coordinating alterations and future appointments, and responding to questions or concerns. Stylists also support store standards, sales transactions, merchandising, inventory-related tasks, security procedures, and ongoing team development.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant range, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, communicating clearly and adapting communication to suit customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and share product information.
Provide exceptional service to multiple customers and contribute to the store’s 5-Star Customer Service goals.
Address customer concerns promptly and partner with leadership when escalation is appropriate.
Prepare for appointments by reviewing customer profiles and favorites and setting up fitting rooms.
Build relationships by welcoming customers, asking questions, listening to their needs, and identifying suitable gowns or dresses.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations, promote alteration and personalization services, and coordinate appointments with Alterations Specialists.
Support the goal of achieving 80% conversion of brides sold to Alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond to customer questions with product and service information and build customer satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Process transactions accurately and follow cash-wrap behaviors, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, share expertise with fellow stylists, celebrate team successes, and use coaching and feedback to improve.
Perform additional duties as needed.