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Staffing Coordinator Clinical Care Operations

Banner Health•Phoenix, AZ
•Onsite

About The Position

Banner University Medical Center Phoenix is seeking a Staffing Coordinator for its Clinical Care Operations unit. The position coordinates facility-wide patient and/or staff placement and serves as the primary source of staffing information for individual units. The coordinator helps leadership maintain fiscal responsibility by placing cost-effective staff and ensuring units are neither overstaffed nor understaffed. This role coordinates staffing across nursing departments and units, including RNs, LPNs, CNAs, technicians, and clerical support. It develops computerized work schedules, anticipates weekly staffing needs, schedules additional staff as needed, and adjusts coverage based on census. The coordinator also provides administrative and clerical support to Clinical Care Operations, using multiple software platforms to enter, maintain, and archive data, answer calls, provide information, and screen telephone calls. The work takes place in a fast-paced, call-center-like, changing environment requiring management of multiple priorities and coordination with multiple departments. This is a full-time night-shift position from 6:00 p.m. to 6:30 a.m., with weekend and holiday rotations. Self-scheduling is available for shifts and weekend coverage. The posting also mentions an 18% night-shift differential and a flat $1-per-hour weekend-shift differential.

Requirements

  • High school diploma, GED, or equivalent working knowledge.
  • Skills and abilities typically gained through one year of experience in a healthcare office setting.
  • Knowledge of medical terminology.
  • Excellent verbal and written communication, organizational, and critical-thinking skills.
  • Ability to work under tight time constraints, meet deadlines, and manage a variety of projects.
  • Proficiency with commonly used office software and equipment.

Nice To Haves

  • Previous experience in patient services or admitting.
  • Associate degree.
  • Additional related education and/or experience.

Responsibilities

  • Initiate and coordinate facility-wide staff placement operations across all or most units, following staffing policies and guidelines while maintaining fiscal responsibility.
  • Coordinate nursing department staffing for RNs, LPNs, CNAs, technicians, and clerical support.
  • Develop computerized work schedules, anticipate weekly staffing needs, and schedule additional staff as needed.
  • Adjust shift-to-shift staffing based on census and established staffing guidelines to support cost-effective, quality staffing.
  • Provide office management and clerical services, including entering, maintaining, and archiving data across multiple software platforms.
  • Answer calls, provide information, and screen telephone calls.
  • Serve as a liaison for internal and external customers while addressing ongoing staffing demands.
  • Identify, resolve, and communicate actual or potential problems and information to appropriate nursing leadership.
  • Organize and prioritize work, using discretion to modify practices to achieve results or improve efficiency within established policies and procedures.

Benefits

  • 18% night-shift differential.
  • Flat $1-per-hour weekend-shift differential.
  • Self-scheduling tool for shift and weekend coverage.

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