STAFFING & DISPATCH COORDINATOR

Compass Group•Town of North Hempstead, NY

5d•$53,200 - $60,000•Hybrid

About The Position

The Staffing & Dispatch Coordinator is the primary point of contact for employee callouts, staffing coverage, schedule adjustments, and workforce dispatch activities. The role ensures daily staffing needs are met by coordinating employee coverage, dispatching associates to assigned locations, communicating with field leadership, tracking attendance trends, and supporting workforce planning. The ideal candidate is organized, detail-oriented, and comfortable making quick decisions and solving problems in a fast-paced environment. The schedule is Monday through Friday, 4:00 a.m. to 9:00 a.m. Training takes place onsite at the office from 7:00 a.m. to 12:00 p.m. for the first month. After training, the position may be performed from home or in a hybrid arrangement, with a few onsite staff meetings each month. Candidates must be local.

Requirements

High school diploma or equivalent.
At least 3 years of experience in staffing coordination, dispatch, scheduling, workforce management, recruiting coordination, or operational support.
Strong organizational, communication, and problem-solving skills.
Proficiency with Microsoft Excel, Outlook, Teams, and workforce scheduling systems.
Ability to manage multiple priorities in a time-sensitive environment.
Strong attention to detail and follow-through.
Ability to work early morning hours and respond to urgent staffing needs.
Must be local.

Responsibilities

Receive, document, and track employee callouts, attendance issues, and schedule changes.
Coordinate staffing coverage using available employees, floaters, and approved temporary staffing agencies.
Dispatch associates to client sites and locations based on operational needs.
Track staffing assignments, arrival confirmations, and unresolved coverage gaps.
Communicate staffing updates and dispatch plans to Operations Leaders and Field Managers.
Ensure employees receive assignment details, reporting instructions, and site information.
Maintain accurate attendance, staffing, dispatch, callout, and workforce records.
Escalate unresolved staffing concerns and recommend solutions.
Assist with workforce scheduling and labor allocation across multiple locations.
Monitor staffing levels to ensure operational and client requirements are met.
Coordinate last-minute schedule changes and staffing adjustments.
Track attendance trends and workforce utilization to support staffing decisions.
Review applications and resumes to identify qualified candidates.
Contact candidates to verify qualifications, interest, and availability.
Schedule interviews for hiring managers and operational leaders.
Maintain applicant tracking records and recruiting activity.
Update PeopleHub and related systems accurately and promptly.
Support talent pipeline development for future staffing needs.
Prepare and distribute daily staffing and dispatch reports.
Analyze attendance patterns, staffing shortages, and labor trends.
Track temporary labor utilization and workforce metrics.
Provide recommendations to improve staffing efficiency and workforce coverage.