Supervisor, Staffing Coordinator

Envoy Air•Los Angeles, CA

About The Position

The Supervisor, Staffing Coordinator provides internal customer service to more than 100 agents and leads while supporting daily operations for the Above the Wing workgroups. The role directly affects the Customer Care Department’s operational performance. It includes assigning flights to operational agents, coordinating lunches, communicating operational updates, maintaining adequate staffing coverage, managing overtime requests, coding absences, and preparing staffing reports for leadership. Envoy Air is a regional airline and ground-handling services provider and a wholly owned subsidiary of American Airlines Group. The position may involve variable weather and environmental conditions, stressful situations, rotating shifts, weekends, holidays, and days off. Employees may be exposed to engine fumes, vehicle emissions, dust, engine noise, and de-icing fluids.

Requirements

At least 18 years of age.
High school diploma or GED equivalent.
Valid, unexpired, unsuspended REAL ID-compliant state driver’s license; some license restrictions may prevent consideration.
Legal right to work in the United States.
Ability to read, write, speak fluently, and understand English.
Knowledge of the CWA agreement and local overtime policy.
Familiarity with attendance coding and CS policy.
Knowledge of Microsoft Excel and Outlook.
Above-average leadership, initiative, and judgment.
Ability to work rotating shifts, including weekends, holidays, and days off.
Ability to perform job functions in variable weather and environmental conditions.
Ability to lift bags weighing up to 75 pounds.
Ability to perform duties under stressful conditions beyond the employee’s control while attempting to influence a favorable impression of American Eagle, American Airlines, or other contracted airline services provided by Envoy.
Ability to work with minimal supervision, report regularly and on time, and remain self-motivated.

Nice To Haves

College degree.
Previous customer service experience.
Spanish is preferred at Caribbean bases.

Responsibilities

Assign every arrival and departure flight to operational agents as part of Dynamic Manning tasks.
Coordinate agents’ lunch breaks.
Provide operational updates about assignment changes and tasks not acknowledged by agents on time.
Ensure adequate operational coverage and regularly manage scheduling and manpower utilization.
Process and award overtime requests in Roster Apps according to the local overtime policy, CWA contract, and operational needs.
Code absences appropriately.
Generate staffing reports for leadership.
Provide internal customer service to agents and leads while supporting daily Above the Wing operations.