Supervisor, Staffing Coordinator
About The Position
The Supervisor, Staffing Coordinator provides internal customer service to more than 100 agents and leads while supporting the daily operation of Above the Wing workgroups. The position directly affects the Customer Care Department’s operational performance. It assigns arrival and departure flights to operational agents, coordinates agent lunches, monitors and communicates assignment changes, and helps ensure adequate staffing coverage and effective manpower utilization. The role also processes overtime requests in accordance with operational needs and applicable policy, codes absences, and prepares staffing reports for leadership.
Requirements
- Be at least 18 years old.
- Have a high school diploma or GED equivalent.
- Possess a valid, unexpired, and unsuspended REAL ID-compliant state driver's license; some restrictions may affect eligibility.
- Have the legal right to work in the United States.
- Be able to read, write, speak fluently, and understand English.
- Have knowledge of the CWA agreement and local overtime policy.
- Be familiar with attendance coding and CS policy.
- Have knowledge of Microsoft Excel and Outlook.
- Demonstrate above-average leadership, initiative, and judgment.
- Be able to work in variable weather and environmental conditions.
- Be able to lift bags weighing up to 75 pounds.
- Be able to work rotating shifts, including weekends, holidays, and days off.
- Be able to perform duties under sometimes stressful conditions beyond the employee's control while working to create a favorable impression of American Eagle, American Airlines, or another contracted airline service provided by Envoy.
- Be able to work with minimal supervision, report regularly and on time, and be self-motivated.
Nice To Haves
- A college degree.
- Spanish language skills for Caribbean bases.
- Previous customer service experience.
Responsibilities
- Assign every arrival and departure flight to operational agents and coordinate their lunches through Dynamic Manning tasks.
- Provide operational updates about assignment changes and tasks that agents have not acknowledged on time.
- Ensure adequate operational coverage and regularly manage scheduling and manpower utilization.
- Process and award overtime requests in Roster Apps according to the local overtime policy, the CWA contract, and operational needs.
- Code absences and generate staffing reports for leadership.
Benefits
- Employee flight privileges within the American Airlines global network.
- Training and development programs.
- Comprehensive health and life benefits, subject to location.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
