Scheduling/Staffing Coordinator
About The Position
Working Nurses Home Health Agency is a Medicare-certified home health agency serving patients in their homes and partnering with hospitals, physicians, and families in the Broward County area. The Scheduling/Staffing Coordinator coordinates patient visits and home health services, helping ensure that care is delivered efficiently, on time, and according to patient needs and care plans. The role involves coordinating with field clinicians, maintaining accurate scheduling documentation, communicating with patients and healthcare professionals, and monitoring schedules and reports. It is an in-office position, Monday through Friday, from 8:30 a.m. to 5:30 p.m.
Requirements
- Previous experience in home health scheduling or a related healthcare industry is required.
- At least 1–2 years of experience in a scheduling role managing patient schedules or in a related field.
- Strong understanding of insurance terminology, benefits, and healthcare coverage.
- Excellent analytical skills and attention to detail.
- Ability to work effectively in a fast-paced and demanding environment.
- Strong written and verbal communication skills.
- Ability to handle sensitive patient information confidentially.
- Ability to work effectively in an in-office setting.
Nice To Haves
- Experience working in a home health agency or similar healthcare setting.
- Experience or knowledge of KanTime software.
- Bilingual Spanish skills.
Responsibilities
- Schedule patient visits and home health care services according to care plans and patient needs.
- Coordinate with nurses, therapists, and other field caregivers to ensure appropriate patient coverage.
- Maintain proper system documentation for schedules, changes, and patient updates.
- Communicate with patients, families, and medical professionals to confirm visits and resolve scheduling conflicts or concerns.
- Handle incoming calls, emails, and other inquiries while providing excellent customer service.
- Prioritize patient needs in a high-pressure environment.
- Follow company policies, Medicare regulations, and HIPAA requirements.
- Monitor clinicians’ schedules to maintain productive workloads.
- Monitor scheduling reports to ensure schedule and visit accuracy.
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Continuous training and education
- Mentorship programs
- Career development paths and promotion opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
