Spa Receptionist Jobs

About The Position

Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• Friendly and professional demeanor.
• Must have excellent phone etiquette
• Possess strong knowledge of how computers work, as well as the ability to use MS Office package to process and store information.
• Excellent multitasking skills to successfully handle several assignments together.
• Possess strong organizational skills required for achieving efficiency on the job.
• Good knowledge of beauty products to be able to promote them to clients.
• Excellent communication skills needed for effective discussions with clients to promote the Spa’s products and services to them.
• Able and willing to work flexible schedule.
• Must obtain a NM Alcohol licenses.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other essential duties as requested by the Spa Manager.
• High School Diploma or General Education Diploma (GED).
• Must have a proven record of dependability of performance.

Responsibilities

• Provide guidance to clients on the procedures at the spa and salon
• Answer telephone calls and provide accurate information to clients.
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too.
• Introduce new beauty products to clients and educate them on their uses and benefits.
• Keep clients updated on currently available promotions and discounts in services offered in the Spa and Salon.
• Process payments from clients for services ordered from the spa and salon.
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers.
• Give appointments to clients on specific days.
• Open and close the spa at the appropriate time.
• Ensure that the front desk is clean and organized for free movement.
• Assist in getting client feedback on level of services delivered in order to improve on service delivery.
• Inform staff members of appointments that have been canceled by clients, and also alert Staff members of the arrival of clients who come without prior appointments.
• Assist in developing promotional events, which focus on increasing the clientele of the spa
• Manage the visitor register to keep record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.
• Promote the image of his/her organization by ensuring they look good at all times to give customers a positive impression about the Spa and salon.
• Pay attention to his/her appearance and dress in a moderately attractive manner to sell the image of the company to new and existing clients.
• Ensure that clients are treated equally by ensuring that they are attended to on a first come, first serve basis.