Spa Receptionist Jobs

About The Position

Requirements

• Applicants must be 18 years old or older to apply
• Strong communication skills and ability to work in a fast paced environment
• Strong detail-orientation
• Ability to perform tasks requiring use of multiple computer/guest management systems
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future

Nice To Haves

• Prior customer service experience within a spa environment preferred, but not required

Responsibilities

• Provide service and maintain cleanliness standards at a Forbes 5-Star level
• Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
• Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests
• Process all retail transactions, paying special attention to details
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
• Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences
• Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all

Benefits

• Competitive salary
• Health insurance
• Vision insurance
• Dental insurance
• 401(k) with company matching
• Ongoing investment in each individual’s personal development
• Opportunity to collaborate with others across functions and roles at Kohler