Spa Receptionist

Highgate Hotels • St Pete Beach, FL

2d • Onsite

About The Position

TradeWinds Resort is seeking a professional, dependable, and guest-focused Part-Time Spa Receptionist. The Spa Receptionist is the first point of contact for guests and supports daily spa operations through appointment scheduling, guest communication, payment processing, retail sales, and administrative assistance. The role calls for a welcoming, organized, detail-oriented person committed to providing an exceptional guest experience from arrival through departure.

Requirements

• Strong verbal, written, telephone, and interpersonal communication skills.
• Professional appearance and a positive, welcoming demeanor.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced guest-service environment.
• Comfort using scheduling software, point-of-sale systems, email, and basic office technology.
• Ability to handle payments and confidential guest information accurately.
• Strong problem-solving skills and ability to remain calm and professional.
• Ability to work independently while contributing to a collaborative team environment.
• Availability to work a flexible part-time schedule, including weekends, evenings, and holidays as needed.

Nice To Haves

• Previous reception, hospitality, spa, salon, retail, or customer-service experience.
• Sales experience and knowledge of spa services or retail products.

Responsibilities

• Welcome and assist guests in a warm, professional, and attentive manner.
• Answer telephone calls, emails, and guest inquiries promptly and accurately.
• Schedule, modify, and confirm spa appointments using the spa booking system.
• Educate guests about spa services, packages, enhancements, promotions, and policies.
• Recommend appropriate services and help guests select treatments based on their needs.
• Complete guest check-in and check-out procedures efficiently.
• Accurately process payments, gift cards, gratuities, discounts, and other transactions.
• Maintain accurate guest profiles, appointment notes, and contact information.
• Communicate appointment changes, special requests, and guest concerns to service providers and spa leadership.
• Support retail sales by assisting guests with product selection and maintaining product knowledge.
• Maintain an organized, clean, and welcoming reception and retail area.
• Monitor appointment availability and help maximize the daily schedule.
• Confirm required consultation forms, waivers, and guest information are completed.
• Address guest concerns professionally and escalate issues to spa leadership when appropriate.
• Assist with inventory counts, retail displays, administrative tasks, and promotional activities.
• Follow company policies, confidentiality requirements, cash-handling procedures, and guest-service standards.
• Participate in team meetings, training sessions, and spa events as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed