Spa Receptionist

Edgewood Tahoe Resort•Stateline, NV

About The Position

As a Spa Receptionist at Edgewood Tahoe Resort, you will be the first point of contact for guests and provide a warm, elegant, and polished welcome. You will help ensure a seamless spa experience from arrival through departure, in alignment with Forbes Five-Star standards. The role coordinates reservations and therapist schedules, maintains the reception and guest areas, processes payments, and collaborates with spa and resort colleagues to deliver exceptional guest service.

Requirements

Minimum of 2 years of experience in a luxury hospitality or spa environment.
Excellent verbal and written interpersonal and communication skills.
Proficiency in spa software systems and Microsoft Office.
Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced setting.
Warm, professional, and polished presentation.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to safely lift, move, and stack items weighing up to 40 lbs.
Ability to bend, lift, and stand for extended periods.

Responsibilities

Greet spa guests graciously and provide a welcoming experience in accordance with luxury hospitality standards.
Maintain detailed knowledge of spa treatments, therapists, promotions, and wellness programs to make informed recommendations and upsell where appropriate.
Coordinate spa reservations by phone, email, and in person with precision and discretion.
Manage daily scheduling for spa therapists and support efficient appointment flow.
Keep the reception area, retail displays, and waiting lounges impeccably maintained and presented.
Process payments accurately, reconcile daily transactions, and handle billing inquiries confidentially.
Collaborate with therapists, Spa Attendants, and other departments to provide seamless guest service.
Respond promptly and professionally to guest requests, concerns, and feedback.
Maintain strict confidentiality of guest information in accordance with resort and Forbes standards.
Perform other related duties as assigned to support the team and business.