Spa Receptionist

Marriott•Truckee, CA

About The Position

The Spa Receptionist schedules spa and salon services for individuals and groups, confirms appointments, answers questions about services, and manages the reservations and cancellations list. The role checks in guests, provides a general spa orientation, promotes and sells services and retail products, and maintains knowledge of spa services, amenities, and industry trends. It also handles payment processing, assigned cash banks, tips, and receipts, and communicates housekeeping, engineering, and maintenance needs to the relevant departments. The position is responsible for welcoming guests, anticipating and addressing service needs, communicating professionally, maintaining positive working relationships, and meeting quality assurance standards. The employee must follow company policies, maintain a clean and professional appearance, protect confidential information and company assets, and report accidents, injuries, and unsafe conditions to a manager. The role may include other reasonable duties requested by supervisors.

Requirements

High school diploma or GED equivalent.
Less than one year of related work experience.
No supervisory experience required.
No license or certification required.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Schedule spa and salon services for individuals and groups using reservation software.
Call guests to confirm scheduled services and answer questions about available services.
Update reservations and cancellations, inform providers of last-minute changes, and resolve scheduling issues with a supervisor or manager.
Check in guests, confirm their names, and provide a general spa orientation upon arrival.
Promote and sell spa and salon services and retail items, and maintain retail stock.
Maintain knowledge of spa services, amenities, and current spa-industry trends.
Obtain and secure an assigned cash bank, prepare change, and account for contracted monies.
Process guest payments and obtain payment authorization as needed.
Accept and log cash tips for employees; balance, scan, and submit receipts to Accounting.
Communicate housekeeping, engineering, and maintenance needs to relevant departments.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Speak clearly and professionally, answer telephones with appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.