Spa Receptionist

Sundance Mountain Resort•Sundance, UT

About The Position

The Spa Receptionist supports and promotes the image, service, and standards of Sundance, serving as a resource to guests and staff on spa treatments, protocols, and products. The role promotes the spa, Sundance programs, events, and other properties while maintaining the spa front desk and day-to-day operations. The receptionist helps ensure guests feel comfortable and satisfied throughout their spa experience and contributes to a positive, professional working environment. This is a part-time, seasonal position with shifts that vary according to business needs. During peak season, shifts are Sunday through Saturday, 8 a.m.–2 p.m. and/or 2 p.m.–8 p.m. During off-peak season, shifts are Sunday through Saturday, 9:30 a.m.–7 p.m. Weekends and holidays are required. The rate of pay is $16.00 per hour plus commission.

Requirements

High school diploma or GED; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Customer service and retail experience are mandatory.
Exceptional customer service, telephone, computer, and organizational skills.
Working knowledge of word processing, spreadsheets, internet navigation, and electronic mail.
Database and Excel proficiency.
Ability to enter correct and appropriate information about the spa, guests, services, and transactions.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to read and write English.
Ability to communicate pleasantly and professionally with clients and coworkers.
Must be at least 18 years old.
Ability to sit, talk, or hear regularly; walk and use hands frequently; and occasionally stand, reach, stoop, kneel, crouch, or crawl.
Ability to occasionally lift and/or move up to 25 pounds.

Responsibilities

Promote a positive and healthy working environment for spa staff.
Identify the needs of the spa and take initiative to address them.
Fulfill reasonable requests from staff members, guests, and management.
Help create a relaxing ambiance, including assisting with complimentary guest foot baths and cleanup.
Ensure guest satisfaction and comfort throughout the spa experience.
Communicate guest or service concerns to management and other team members.
Maintain the front desk and service areas, and monitor guest and spa areas for cleanliness.
Answer incoming telephone calls in a friendly and professional manner.
Inform and educate clients about spa services and retail items.
Share Sundance's story of land preservation and environmental commitment.
Book and bill spa services, maintain treatment schedules, and confirm appointments with guests and providers.
Greet guests and check them in and out while providing excellent customer service.
Conduct opening and closing procedures according to spa policy.
Keep the dispensary clean and organized.
Support the recycling program.
Restock spa, desk, and self-service refreshment supplies as needed.
Maintain punctual and consistent attendance and perform job duties reliably.
Hold other staff members accountable for complying with spa policies and procedures.
Maintain a professional, well-groomed appearance and multitask effectively under pressure.
Perform other duties assigned by management.