Spa Receptionist

Sundance Mountain Resort•Provo, UT

4d•$16 - $16

About The Position

The Spa Receptionist supports and promotes Sundance’s image, service, and standards. The role serves as a resource for guests and staff on spa treatments, protocols, and products; promotes the spa and other Sundance programs, events, and properties; and maintains the day-to-day operations of the spa’s front desk. The receptionist helps ensure guests’ satisfaction and comfort throughout their spa experience, contributes to a relaxing atmosphere, and works collaboratively with spa staff and management. This is a part-time, seasonal position. Shifts vary according to business needs. During peak season, shifts are 8 a.m.–2 p.m. and/or 2 p.m.–8 p.m., Sunday through Saturday. During off-peak season, hours are 9:30 a.m.–7 p.m., Sunday through Saturday. Weekends and holidays are required. Pay is $16 per hour plus commission.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Customer service and retail experience are mandatory.
Exceptional customer service, telephone, computer, and organizational skills.
Working knowledge of word processing, spreadsheets, internet navigation, and electronic mail; database and Excel proficiency required.
Ability to enter accurate and appropriate information regarding the spa, guests, services, and transactions.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to read and write English and communicate pleasantly and professionally with clients and coworkers.
Must be at least 18 years old.
Ability to sit, talk, hear, walk, and use hands to finger, handle, or feel; occasional standing, reaching, stooping, kneeling, crouching, or crawling; and occasional lifting or moving of up to 25 pounds.

Responsibilities

Promote a positive and healthy working environment for spa staff and take initiative to meet the spa’s needs.
Fulfill reasonable requests from staff members, guests, and management.
Help create a relaxing ambiance and assist with offering and cleaning up complimentary guest foot baths.
Ensure guest satisfaction and comfort throughout the spa experience; communicate guest or service concerns to management and team members.
Maintain the front desk and service areas, monitor spa areas for cleanliness, and keep the dispensary clean and organized.
Answer incoming calls in a friendly, professional manner; inform and educate clients about services and retail items.
Share Sundance’s story of land preservation and environmental commitment, and support the recycling program.
Book and bill spa services, use sound judgment in maintaining the treatment schedule, and confirm appointments with guests and providers.
Greet guests, check them in and out, and provide excellent customer service.
Conduct opening and closing procedures according to spa policy.
Restock spa, desk, and self-service refreshment supplies as needed.
Maintain punctual and consistent attendance and perform job duties reliably.
Hold other staff members accountable for complying with spa policies and procedures.
Maintain a professional, well-groomed appearance and multitask effectively under pressure.
Perform other duties assigned by management.